Client Service Assistant

Recruiter
Six Degrees Group
Location
Broughton
Posted
29 Mar 2019
Closes
04 May 2019
Contract Type
Permanent
Hours
Full Time

We are looking to build upon our success by appointing a Client Services - Technical Assistant to work in our Milton Keynes team. This position will be pivotal to our success - we have ambitious growth plans. You will have the opportunity to really shine and develop with the company.

The Client Services - Technical Assistant is responsible for managing client service requests through to resolution with the network providers. Client requests may be of a technical or analytical nature.

Duties and Responsibilities

  • Uploading of client billing data to portals for analysis
  • Assisting with the running of anomaly analysis on client network billing
  • Assisting with managing monthly calls with client base to run through bill anomaly findings
  • The provisioning and disconnection of connections with o2, Vodafone and EE
  • Issue resolution for clients received by phone and via ticketing system
  • Providing clients with technical advice on new hardware
  • Tariff advice for clients travelling abroad or expect profile changes
  • Client Satisfaction Measurement and Complaint handling
  • Hardware ordering and invoicing

Skills

  • Excellent written and verbal communication skills
  • Ability to form productive relationships and networks at an operational level to support and maintain best service performance to clients
  • Ability to work independently and in a disciplined fashion in order to meet multiple and sometimes conflicting deadlines.
  • Flexibility regarding out of hours availability to customers
  • Experience of working in an IT Services Provider environment
  • Desire and ability to work in a very fast moving and demanding environment
  • Focus on quality and detail
  • Strong analytical skills working with multiple forms of data
  • Ability to understand and adopt new technologies and tariffs in short time frames
  • Essential proven record of being able to provide the highest level of client service

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