Client Service Assistant

Six Degrees Group
29 Mar 2019
04 May 2019
Contract Type
Full Time

We are looking to build upon our success by appointing a Client Services - Technical Assistant to work in our Milton Keynes team. This position will be pivotal to our success - we have ambitious growth plans. You will have the opportunity to really shine and develop with the company.

The Client Services - Technical Assistant is responsible for managing client service requests through to resolution with the network providers. Client requests may be of a technical or analytical nature.

Duties and Responsibilities

  • Uploading of client billing data to portals for analysis
  • Assisting with the running of anomaly analysis on client network billing
  • Assisting with managing monthly calls with client base to run through bill anomaly findings
  • The provisioning and disconnection of connections with o2, Vodafone and EE
  • Issue resolution for clients received by phone and via ticketing system
  • Providing clients with technical advice on new hardware
  • Tariff advice for clients travelling abroad or expect profile changes
  • Client Satisfaction Measurement and Complaint handling
  • Hardware ordering and invoicing


  • Excellent written and verbal communication skills
  • Ability to form productive relationships and networks at an operational level to support and maintain best service performance to clients
  • Ability to work independently and in a disciplined fashion in order to meet multiple and sometimes conflicting deadlines.
  • Flexibility regarding out of hours availability to customers
  • Experience of working in an IT Services Provider environment
  • Desire and ability to work in a very fast moving and demanding environment
  • Focus on quality and detail
  • Strong analytical skills working with multiple forms of data
  • Ability to understand and adopt new technologies and tariffs in short time frames
  • Essential proven record of being able to provide the highest level of client service

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