Helpdesk Manager

Recruiter
In Consultancy
Location
London (North)
Posted
27 Mar 2019
Closes
03 May 2019
Contract Type
Permanent
Hours
Full Time

Helpdesk Manager - Software application - North London - £32,000 + Bonus

Recruiting for an experienced helpdesk team leader or already a helpdesk manager to join a boutique software company. The role involves managing a team of first and second line staff taking and investigating helpdesk tickets.

ABOUT THE ROLE

Ensuring calls are responded within the SLA"s

Managing development teams in the problem management and resolution process.

Train and support help desk representatives and technicians where required

Contribute to improving customer support by actively responding to queries and handling complaints

KEY SKILLS:

Technical knowledge of web based applications

Experience or knowledge of working with a variety of data structures, data formats (XML, CSV etc), experience of working with XML data transfer routines and diagnosis of data transfer faults.

Knowledge and experience of setting up and fixing faults with FTP, sFTP, vsFTP and similar services

Experience of handling helpdesk queries, ticket logging, problem analysis, 'triage’ enquiries to relevant technical specialists for fault resolution

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