First Line Support Assistant - London - up to £23,000

Circle Recruitment
London (Greater)
28 Mar 2019
29 Apr 2019
Contract Type
Full Time

First Line Support Assistant - London - up to £23,000

The Role - Full Training Provided!

An exciting opportunity has come to light for a First Line Support Assistant to join a well-established Law Firm based in Central London. This position does not require you to have any experience and is a complete entry-level role so any experience you do have, will be a huge bonus! You will be working closely with the IT Support Manager and the IT Director in a small, close-knit IT department.

You will receive an abundance of support and training from the IT Management team and will gain access to a variety of new projects which are due to be rolled out over 2019. In addition, to support and training, you will have excellent opportunities to progress further into 2nd line and 3rd line positions including networking. You will also have the opportunity to gain knowledge around Software Development with the majority of development work completed in-house, this truly is an unrivalled opportunity for anyone looking to kick-start their career.

A typical day will involve monitoring a busy ticket queue, prioritising and solving issues in an efficient manner along-side escalating issues to the IT Support Manager when required. In addition, you will also play an active role in contributing to the future of the IT department, pitching in with ideas to help evolve the department and improve the IT experience for the whole company.


  • Excellent communication skills
  • A genuine desire to progress your career and succeed in a busy IT department
  • Basic knowledge of PC hardware and software
  • Excellent organisation skills
  • Willingness to learn new skills
  • Experience of working under pressure
  • Positive manner


  • IT hardware and software troubleshooting
  • Assist with the audio-visual setup for boardrooms/meeting rooms
  • Assist IT Director and IT Support Manager in day to day tasks
  • Propose new ideas to make the IT experience/department work more effectively
  • Coordinate with IT team on additional IT projects as and when required.
  • Options to gain hands-on experience with Web Development tools and technologies
  • Various projects to get stuck in to
  • Maintenance on the newly updated VOIP system

The Company

An incredibly well-established Law Firm with offices across London and Manchester with over 150 staff in total nationwide. The IT department is continually pushing development and creating innovative ideas to help drive the business forward and ensure the business operates as smooth as possible. Fuelled by curiosity, collaboration and innovation whilst working in an agile environment.

Apply Now!

Interviews for this position will take place immediately, do not hesitate to apply for this position. If you have any questions regarding the process or the role, get in touch - daniel.taylor @

First Line Support Assistant - London - up to £23,000

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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