Graduate Technical Support Engineer

iRecruit Partners Ltd
27 Mar 2019
28 Apr 2019
Contract Type
Full Time

iRecruit Specialist are currently recruiting for a Graduate Technical Support Engineet to join an established distributor in the support department in their office based in Hungerford.

As a Graduate Technical Support Engineer, the main purpose of this role is to;

  • Take in-coming support calls and remote desktop support from customers in the UK and across Europe.
  • Experience with a networking product range or Home Automation Control System.
  • Offer 1st line support to a customer network of AV integrators and custom installers.
  • Escalate issues to vendors and arrange repairs in-house.
  • Register new Return Merchandise Authorisations for customers and vendors.
  • Test new software, products, solutions and apply troubleshooting techniques with customers facing issues.
  • CRM software administration and keep returns record up to date for support, logistics and accounts departments.
  • Knowledge of SAP and IT or AV qualification.
  • Ability to use programming languages to solve problems.
  • Great communication skills both verbal and written.

You do need to be a car driver to reach the location of the company.

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