Service Coordinator

Mary Seacole Housing Association Limited
28 Mar 2019
03 May 2019
Contract Type
Full Time

About You:

Responsible for supporting and resettling the Association's clients as they move-on into independent accommodation and the delivery of Advice and Guidance to individuals referred to the Association. This post will also support the Operations Managers to ensure that the day to day management, the operation and performance of all Mary Seacole Housing Association Limited Supported Accommodation Projects.

Key Objectives:

  • To provide a support service to the Association’s clients with identified housing support needs living in settled accommodation.
  • To assist the Operations Managers in the day-to-day running of the projects.
  • Ensure clients receive support, advice and assistance.
  • To enable clients to retain appropriate housing through ongoing support and move on from the service within a two-year timescale.
  • To deliver the service in accordance with the objectives of the Supporting People programme’s Quality Assessment Framework.

About Us:

Mary Seacole Housing Association Limited ('theAssociation’) provides housing related support to females with complex needs between the ages of 16 to 65 in hostel accommodation or in private rented or social housing accommodation. We encourage clients to take up training courses and to pursue further education.

The post holder will be able to work flexible hours in order to facilitate and accommodate the needs of the clients. This will require the post holder to be available to attend external appointment with clients that may be outside of normal working hours.

The Association also offers functions and supports to ensure individuals within the community so they can access IAG.

Candidate Requirements:

  • Minimum 12 months providing support to vulnerable adults, either in a paid or voluntary capacity, including at least one of the following groups: single homeless people, alcohol/drug users, people living with HIV/Aids, people with physical and learning disabilities and mental health, ex-offenders, trouble families.
  • Previous experience of working in residential/supported housing setting.
  • Experience of working with clients to assess their needs, to promote individual choice, control and independence and to maximise people’s well being.
  • Experience of developing and managing support plans for clients.
  • Ability to motivate and develop opportunities for clients both mentoring, coaching
  • Good written communication skills for effective correspondence, completing forms and writing reports that are easily understood, clear and accurate.
  • Excellent verbal communication skills in order to interact appropriately with clients with a wide range of communication needs.
  • Ability to listen, gain understanding and co-operation and take appropriate action to meet clients within the boundaries of confidentiality.
  • Ability to work with people from different cultures and backgrounds.
  • Ability to work with the high levels of distress and behavioural challenges whilst maintaining a clear and safe boundary.
  • Ability to respond positively, calmly and decisively to deal with emergencies, obtaining appropriate support from the emergency and other services, informing relatives and other people as appropriate.
  • Ability to work co-operatively with others to meet the needs of clients, e.g. relatives, advocates, friends, neighbours and other professionals from both statutory and voluntary sectors
  • A level of numeracy to support people’s personal financial issues and to assist with household budgeting where appropriate

Personal Characteristics:

  • Be non-judgemental and have an impartial approach.
  • Mature approach
  • Flexible to working patterns.
  • Creative, efficient, patient, calm, enthusiastic team player, self-motivated, high level of commitment.
  • Outgoing yet sensitive to other's needs
  • Ability to relate to young people
  • Physically fit and able to climb up and down stairs. This post does not require manual handling.
  • Available to be on call at weekends and in evenings.

Candidate Qualifications:

  • Basic general education to GCSE level or equivalent.
  • A qualification recognised by National Care Standards, e.g. NVQ Level 2 in Social Care or GNVQ in Health and Social Care
  • Microsoft Office package skills (Excel, Word, Publisher, Outlook, Access and Powerpoint)


  • Holiday 20 days for full time staff members calculated pro rata
  • Pension scheme 3%
  • Parking available on site

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