IT Service Desk Team Leader

Heat Recruitment
Bishop's Stortford
29 Mar 2019
28 Apr 2019
Contract Type
Full Time

The Client:

Based in fantastic offices located in Bishops Stortford, this leading managed service provider places its people and community at its centre of importance. You will be joining an environment where progression and in-house training is a priority for every member of staff, this creates a stimulating environment for people to thrive.

The Opportunity

An excellent opportunity to work as an IT Service Desk Team Leader for an innovative, progressive and fast-growing Technology and Software analytics Company based in Bishop's Stortford. Thier Microsoft Gold service desk is renowned for providing an excellent support service to our prestigious portfolio of clients, which include, The Crown Estate, JLL, The O2 Arena, Fever Tree Drinks to name but a few.

What’s needed for me to be considered?

  • A solid background in IT Support & Technology
  • Leadership skills - could suit someone looking for their first step onto the management ladder
  • A passion for excellent customer service and empathy for clients and colleagues alike
  • Worked in a busy service desk team, preferably for a Managed Services Provider
  • A broad knowledge of Corporate IT and services
  • Experience of Incident Management and Escalation
  • Experience working within ITIL best practice and working to strict SLAs
  • Worked with Service Desk Management software
  • MCITP level, or willing to prove ability to support at this level from previous or current position
  • Vmware/Hyper-V virtual server configuration
  • Server configuration and troubleshooting
  • Exchange migrations to 365
  • Active Directory support & configuration
  • Advanced Firewall and Router administration
  • Server migrations and installations
  • Good knowledge of leading Backup applications
  • Wireless Configuration & Support
  • 365 Exchange Online, with preferrably Powershell experience
  • Advanced support of MS Office - all versions.
  • Windows 7/8/10 Operating systems.
  • Wireless Configuration & Support
  • Advanced Firewall and Router administration
  • Advanced networking and connectivity skills
  • High level of proficiency in the following networking infrastructure: TCP/IP, SSL, BGP, VPN routing and switching protocols a distinct advantage
  • Willingness to own a problem through to solution

Benefits include - Healthcare, Gym/Squash club, pension, free breakfast and lunches, along with one of the best social calendars around, encouraging staff to let their hair down and relax at the end of the day.

What next?

Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career!

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