ERP Application Support Consultant
ERP Application Support Consultant required for a new role with a software reseller near Aldershot. You get to learn SQL Server (if you don't already know it), and work with a dynamic, busy, friendly team of ERP Support Consultants, with great prospects for moving into consultancy, software implementation and training in the future. Starting salary from £18 - £35k with frequent salary reviews, death in service benefit and good pension scheme. Their offices are based near the M3 and convenient for people living in any nearby towns.
They are looking for a bright, motivated 2nd Line Application Support Analyst who has a genuine interest in technology, IT and business, has supported application software and has excellent communication skills with customers at all levels from board directors to shop floor workers.
You will take support requests by phone, email or web chat, log your calls, document the details, identify issues, track your cases, escalate problems to third line where necessary, keep your clients notified of progress with the problem, look for bugs, reproduce them, work closely with the development team to fix and test them, resolve data issues, and handle your cases through to completion. The software has great functionality and a lot of modules, so the support emails and calls are varied and interesting, and the team are upbeat and motivated - it's a good environment to work in. They use their own in-house ERP software to log and track the calls, which is a nice feature.
You will have software application support experience within any application software sector, ideally ERP software such as Dynamics NAV, Sage X3 / Enterprise Management, Epicor, Sage 1000, Infor, SyteLine, Dynamics AX etc, or accounting software such as Access Dimensions, Sage 200, SunSystems, Coda, Exchequer, Agresso, PS Financials etc. But it could be something similar such as construction software like COINS, or property management software like PEX or Yardi, or DMS software like Pinnacle or Dragon, or Software for retail & fashion, Estate Agency solutions, Merchants' software like Kerridge or Intact, MRP or Legal accounting software. If you also have some technical skills with SQL Server or any Servers or database experience that would be useful too.
This software consultancy provides a major ERP solution that covers finance & accounts, stock management, sales & CRM, fixed assets, inventory management, purchases, WMS, payroll, distribution, BI, job costing, document management, Mobile Apps and much more. They have nearly 100 staff and have had extremely successful growth in the last few years, leading to lots of career opportunities for ambitious people.
For further information on this role, contact Jake King or Carolyn MacLurg at Ambis Resourcing or drop over a CV. This is just one of many, many ERP and accounting software support, implementation and project management roles that we have nationwide across the UK, so feel free to get in touch with us for advice or an informal discussion.