IT Desktop Builds Engineer

High Profile Resourcing Ltd
28 Mar 2019
26 Apr 2019
Contract Type
Full Time

IT Desktop Builds Engineer

Location: Northamptonshire

Day rate: £excellent + expenses

Interim Contract - 12 months

Our Client is an iconic brand with seriously exciting opportunities to join their business in one of a number of roles within their growing IT department. We are seeking an exceptional IT Desktop Builds Engineer to join their IT team which will move the business into the next stage of growth. You will bring your expertise, from Aerospace, Automotive, Automotive 1st Tier suppliers, Precision Engineering or High-Tec manufacturing to shape and deliver an outstanding people agenda and deliver against a challenging set of KPI’s for the business. This is a great opportunity for high potential individuals to make a career defining move.

The role:

  • Provide IT operational support across the business for all IT services
  • Co-ordinate the build, configuration and deployment of client hardware, profiles and applications, in both a hands-on and administrative capacity
  • Maintain stock levels, asset management, licensing compliance and related documentation
  • Balance priorities quickly and effectively whilst managing customer expectations
  • Use a strong and broad ranging technical and customer focused background to deliver
  • Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
  • Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines
  • Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
  • Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
  • Develop successful relationships both within the team and with 3rd parties
  • Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
  • Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
  • Champion change and drive service improvements
  • The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support on a rota basis.

The person:

Degree or relevant qualifications in a technology or science subject

And hold at least one of the following (or relevant equivalent):

- Microsoft Certified Solutions Associate (MCSA) in a desktop OS

- Cisco Certified Network Associate (CCNA)

- ITIL v3 foundation level

Experience gained from Aerospace, Automotive, Automotive 1st Tier suppliers, Precision Engineering or High-Tec manufacturing

Is skilled at:

  • Delivering exceptional customer service under pressure
  • Prioritisation and self-management
  • Troubleshooting, problem solving and root cause analysis
  • Enterprise client hardware and operating systems
  • Client deployments, rollouts and profile migrations
  • The deployment, configuration and migration of in-house and bespoke applications
  • Configuration, packaging and deployment techniques via SCCM
  • Scripting, orchestration and automation techniques

Experience of:

  • An operational support role (2rd line or equivalent) within a medium to large sized enterprise
  • Working to ITIL practices
  • Continual service improvement
  • Stock control, license, software and asset management
  • Learning quickly in a fast-paced environment
  • Deploying Computer-Aided Design, simulation, test and manufacturing applications

Knowledge of:

  • Security, vulnerability and malware threat prevention
  • Data protection and data loss prevention
  • Email, telephony and Unified Communications
  • Desktop and application virtualization

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