Case / Account Manager
Do you have prior experience in handling complex customer accounts? Are you organised, driven and able to take on challenging cases?
The role of Account Manager is an exciting new role in the business and has been developed to help the Company mission to deal with financial recovery whilst helping every customer. As an Account Manager, you will be delivering a superior service to customers, working with other departments and stakeholders in the business to manage more challenging, complex customer accounts.
Key responsibilities include:
Handling complex accounts through a combination of specific worklists and tailored dialling activity - a complex account could be a high value customer, a resolved complaint / dispute account or a high asset forensic account.
Ensuring that the company’s internal system is updated accurately with details of the customer conversations and agreements
Connecting all customer operations departments to the customer through high standard design and delivery
The ideal candidate will:
Have experience within an FCA regulated environment
Be able to work alone towards deadlines
Have strong communication skills
Be very confident in Stakeholder management
Have experience in dealing with varying types of customers and complex cases
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a highly organised and experienced customer service professional, who enjoys solving problems and would like to make a real difference to the customers you interact with, then this could be the role for you.me