Principal Support Engineer - InfoAsset

We Are SSG
25 Mar 2019
03 May 2019
Contract Type
Full Time

This leading global water infrastructure analytics software solutions provider is now seeking an experienced Principal Support Engineer - InfoAsset to join the Engineering Services Team to assist their customers and help develop the business in the UK, Europe and the Middle East. This is an excellent opportunity for a Principal Support Engineer - InfoAsset to join an exciting and rapidly expanding organisation.

As the Principal Support Engineer - InfoAsset you will:

• Work alongside the sales team, development team and product managers to shape the future direction of the software.
• Provide first line technical support by phone, email or web demonstration.
• Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner.
• Play a significant role in the solution installation including desktop, server and cloud facilities.
• Make sure all stakeholders have the necessary knowledge via standard and bespoke training.
• Work with the development team in testing new releases.
• Write technical documents explaining the specific features of the software.
• Mentor junior members of the team.

Candidates will ideally have a good understanding of InfoAsset or its predecessor InfoNet, however, those with a more general knowledge of asset management software or asset management within the water industry will be strongly considered. Particularly we would favour candidates with an understanding of:

• The management of data collection via mobile devices.
• The creation and maintenance of asset management plans.
• The analysis of data, to spot trends or to identify anomalies or problems.

In return for your commitment as the Principal Support Engineer - InfoAsset, you can expect to receive a highly competitive starting salary and bonus program as well as a range of benefits that will include the following:

• Competitive salary
• Bonus program
• Competitive pension scheme
• Life insurance
• Permanent health insurance
• Family savings & shopping discounts
• Free parking
• Free tea and coffee

If you want to be part of a genuinely friendly team, with a superb atmosphere and be part of this amazing company - please apply now!

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