IT Support Engineer Apprentice in Harrow HA3
At Simultech IT, we approach IT in a completely different way. Traditional reactive IT Support is mostly for when things go wrong, but of course you rather things didn’t go wrong in the first place! How to avoid that? By having an IT Strategy in place.
At Simultech IT, we take a proactive approach to IT, we don’t only offer support but we create a bespoke IT strategy for your business.
We want someone who is...Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Vacancy Description:Completing daily checks on internal and client’s IT infrastructure Logging incidents, service requests, changes and problem tickets in oursupport platform (Autotask) escalating where necessary,assigning tickets to correct resources Ensuring timely resolution of requests in line with Service Level Agreements(SLA) Troubleshooting and resolving front line issues and queries Escalating IT issues to the IT manager where necessary Fault finding on laptops and desktops Diagnosing and resolving technical issues Providing desktop support for Windows and MAC environments (remote /onsite) Provide technical support over the phone Setting up and configuring new laptops and desktops Installing authorised software on laptops and desktops Managing Office 365 suite for internal / client use Managing Antivirus for internal / client devices Managing Remote Management Monitoring tools for internal / client devices Supporting network switches and routers Reporting faults and maintaining logs on Office 365, desktops and laptops Patching of network devices and phones Ensuring licensing for all software purchased is recorded and maintained Setting up new users and disabling expired accounts in accordance with HR requirements Creating / updating training material, quick tip sheets and other documentation Provide support to the office relocations team
Personal Qualities:Excellent planning, time management and organisational skills Ability to adhere to deadlines Able to work as a team and under minimal supervision Can-do attitude Pro-active and innovative thinker Drive, enthusiasm and commitment Professional and uses Initiative Excellence – strive to deliver beyond expectations Basic calculations Written Communications – English and basic typing skills Ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload A level of flexibility; with possible weekly changes in shift patterns Experience using Autotask is preferred, but not necessary Previous experience in a customer facing role is desirable A natural interest in putting forwards new ideas to improve processes A desire to develop your career at pace, and the commitment to excellence that this requires Excellent customer service skills Excellent problem-solving skills
Desired qualification requirements:
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.
Potential career progression.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.