Datacentre IT Support Engineer - Infrastructure Engineer
Datacentre IT Support Engineer - Infrastructure Engineer - Hosting, Servers, Cloud
Huntingdon, Cambridgeshire, PE29
Up to £25,000 (Based on experience & skills) + Performance related Bonus + Shift Allowance + Benefits & Perks
We are a rapidly growing technology company that supports corporate and public-sector clients with world-class IT services, solutions and products.
Our thinking is award-winning and we're constantly embracing exciting changes within our industry to ensure we're able to deliver exceptional solutions to our customers. We pride ourselves on having a different view and a better answer.
Our Managed Services team are based from our offices in St Ives and our data centre facilities is in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.
The Datacentre IT Support Engineer Role:
We're now recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Datacentre in Huntingdon. Working as part of a small handpicked team, you will help to provide and maintain the core services of our Managed Services. You will work on technical calls for all hardware and software-related issues raised by both customers and our in-house and remote management and monitoring solutions. Your primary responsibility will be to ensure logged tickets are updated within the agreed SLA’s for our customers
This means working carefully to understand the issue at hand, and then wither resolving it yourself or escalating it to the appropriate team, delivering a high standard of customer service to all customers in the process.
The ideal candidate will have a strong customer service focus, be a good communicator and be prepared to work a rolling two-week shift pattern with some weekend work included.
Datacentre IT Support Engineer Responsibilities:
+ To provide proactive support and monitoring of all hosted environments.
+ To triage and help resolve issues raised by customers and internal users.
+ Backup monitoring and where required, liaising with third-party support for fault resolution.
+ The Implementation, configuration and maintenance of physical hardware, virtual machines and network devices.
+ The installation and removal of infrastructure hardware across multiple datacentres.
Datacentre IT Support Engineer Required Skills and Experience:
+ An understanding of ITIL process and guidelines.
+ An ability to work to tight deadlines and manage priorities.
+ Previous experience of working within an IT environment.
+ Service Desk software experience.
+ Excellent communication skills both oral and written.
+ Must be able to work on initiative and as part of a team.
Location: Based from our Datacentre in Huntingdon (Cambridgeshire).
Hours: Monday to Friday (37.5 hours per week) based on rolling two-week shift pattern which is typically: 07.00am to 14.30pm, 14.30pm to 23.000pm. On a rotating basis weekend work is required 08.30 to 10.00am. You may be required to participate in the company on call scheme, which you will be compensated for.
Salary: Up to £25,000 Depending on experience and skills + 10% shift allowance + performance related bonus.
Start date: ASAP
Benefits & Perks:
Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, free parking, free fruit, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club.
+ Must have the right to live and work in the UK.
+ Any offer will be conditional on the successful candidate passing a CTC vetting process.
+ Must have a full UK driving license.
+ Frequent UK and infrequent international travel.
Join us at the Forefront:
Put your talent to the test. Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development.
You may have worked in the following capacities:
IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, LaaS Engineer, DevOps Support Engineer, SysOps Support Engineer.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.