Customer Service Advisor - Call Centre

Location
Crawley
Salary
Up to £16240 per annum
Posted
27 Mar 2019
Closes
24 Apr 2019
Ref
00093824
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is looking to recruit a Customer Service Advisor.

KEY AREAS OF RESPONSIBILITY

- To ensure incoming telephone calls are answered promptly and courteously and any queries dealt with swiftly and professionally.
- To input sales orders onto the mainframe computer system.
- To maximise sales of the Company's products.
- To establish and consolidate a good working relationship with Sales Representatives', external and internal customers and colleagues.
- To comprehend the query log and update as and when queries are resolved.
- To provide clerical and sales support within the department,
- To keep abreast of any new products and developments.

QUALIFICATIONS, EXPERIENCE AND KEY SKILLS REQUIRED

- Previous experience in a professional customer service/call-centre environment preferred.
- Excellent telephone manner essential.
- Basic computer skills in order to retrieve information and process the same via a mainframe computer system.
- Must possess a passion for excellence.
- A team-player.
- The ability to communicate confidently with persons at all levels.
- A flexible approach and a willingness to learn new skills.
- Good command of the English language, both written and oral essential.
- Attention to detail, accuracy and sense of urgency important.
- The ability to multi-task and work productively under pressure.
- Mature and confident in approach to work with adaptable attitude.
- Enthusiastic and cheerful.
- The ability to acquaint oneself with the Company's products and internal organisation, after training.

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