Learning and Development Manager - Banking/Finance - Romford (England)

Interaction Watford
25 Mar 2019
28 Mar 2019
Contract Type
Full Time

Role Overview

Analyse and diagnose technical and behavioural performance and development needs and recommend solutions to address skills and knowledge gaps to maximise the performance of all employees.

Key Responsibilities:

  • Lead regular consultation with departmental managers as well as skill needs requests

  • Carry out 1-2-1 coaching sessions and deliver existing tailor-made training modules

  • Design individual learning plans and courses

  • Manage the delivery of L & D programmes

  • Ensure statutory training requirements are met

  • Evaluate and update L & D programmes

  • Produce training material, manuals and documentation

  • Prepare feedback or reports on training or learning interventions

  • Develop a measurable understanding of e-learning options, and where relevant, involvement in the creation and/or delivery of tailored e-learning packages

  • Ensure CIPD/CPD best practise to make the learning effective using a blended learning methodology

  • Research organisations and bodies that award grants or provide funding towards training and development

  • Build effective relationships with external learning providers or facilitators

  • Keep up to date with current developments and best practise in training by using proven personal development activities, e.g. reading relevant journals/articles and attending relevant courses/seminars

  • Assist Managers to facilitate change within their teams using performance management

  • Encourage a learning and development environment throughout the Company

  • Development of soft/technical skills for all Supervisors/Managers

  • Manage the contact centre coaches

  • Report on coaching MI as and when required

Person Specification:

  • Experience within the financial services industry is essential, with preferred experience being in general insurance

  • A minimum of 18 months experience within a Learning & Development Management capacity

  • Excellent planning, presentation, time & project management skills

  • Ability to write reports and maintain learning and development records

  • Work within agreed budgets

  • Able to design, deliver and evaluate training solutions

  • Full knowledge of Learning Needs Analysis

  • Full knowledge of the Training Design Process

  • Able to motivate and aspire others

  • Self-motivated, organised, conscientious and outgoing

  • Ability to work calmly under pressure

  • Good knowledge of computer literacy and software including but not limited to MS Word, MS PowerPoint, MS Excel and Power BI, Photoshop, video editing and Storyline

  • Experience of designing, delivering and evaluating training solutions

  • People management skills


  • Customer Focused

  • Communicating & Influencing

  • Creativity & Innovation

  • Planning & Delivery of work

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