Customer Service Advisor - Market Harborough (England)

Recruiter
Interaction Kettering
Location
Market Harborough
Posted
25 Mar 2019
Closes
28 Mar 2019
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Job Title: Customer Service Advisor

Role Type: Temp to Perm

Location: Market Harborough, town centre

Salary: £8.97 per hour

Hours: Monday - Thursday 0900 - 1700 or 1130 - 2000 (on rotation)

Friday 0900 - 1700

Saturday 0900 - 1300 - work every other Saturday, with time off in lieu



We are looking for an experienced Customer Service Advisor to join our Market Harborough based client, on a temp to per basis, to provide administrative support within the Customer Service Team.



As part of this team, you will be assisting clients and prospective clients with inbound telephone queries, as well as proactively making outbound calls to existing clients, providing a high level of Customer Service.



This is a full-time position however, as our clients can often only speak to us outside of regular hours, it is important that you are available to work varying shifts across the opening hours.



To be considered for this role, you will have: -



Previous experience providing customer service by telephone

Excellent written and verbal communication skills

Be a good listener with the ability to handle objections

Strong attention to detail

An ability to think on your feet and use your own initiative

An ability to work well as an individual as well as part of a team

A good working knowledge of Microsoft Office



Responsibilities will include, but will not be limited to:



Making outbound calls to clients, no cold calling

Compliance screening questions to be discussed articulately with the clients



If you are available to start immediately, and would like to be considered for this role, please email your CV to Vicky.funnell@interactionrecruitment.co.uk or call 01536 412121.

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