Infrastructure Technician L3 Apprentice in Stourbridge DY9

QA Apprenticeships
17 Feb 2019
30 Mar 2019
Contract Type
Full Time

Employer description

Our client is part of the Ruskin Mill Trust who have developed its unique method of Practical Skills Therapeutic Education in working with children and young people from the age of 6 to 25, as well as adults with complex behaviour and learning difficulties and disabilities, including autistic spectrum conditions, whose needs cannot be met elsewhere.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview:

Our client is seeking a Technical Services Assistant Apprentice for a 15-month fixed term contract. Whilst receiving on the job and formal training and support, the post holder will provide first line user support for the information technology systems/hardware and assist the Technical Services Manager with the administration of the network and servers.

The candidate will be expected to embrace, articulate and work with the Trust’s spiritual architecture, and contribute to the whole life of the College and Trust, always remembering that their core purpose is to improve the education and lives of the young people at the College.

Main role / Responsibilities [will include but not be limited to]:

Provide first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Install, maintain and repair IT related equipment as guided by the Technical Services Manager Assist in the management and control of any shared ICT equipment Assist in developing and implementing new projects Provide technical support with the use of technology and network compatibility, identifying problem areas and investigating solutions Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the Office E-mail system, Internet Filter Software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software Work with the staff to encourage the appropriate use of IT and help with identifying relevant technologies and implement as necessary Maintain and assist with installation of voice and data cabling as necessary Support the team promoting equality and diversity in the workplace and delivering services, which are accessible and appropriate to the diverse needs of service users Attend formal ICT related training through a designated training provider and successfully achieve the required ICT qualification Comply with the Trust’s Manual Handling Policy and Practice Undertake any other duties within the scope of this role that may be required by the Technical Services Manager

Desired qualities, skills and experiences:

Good knowledge of Windows 7/10 Computer Literate in Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Good organisation skills Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Willingness to learn about various technologies and their use within Ruskin Mill Trust

Other desired knowledge:

Awareness or knowledge of Windows System Administration Awareness or knowledge of local area networks (wired and wireless) Awareness or knowledge of Wide area networks, and administration of such systems Use of Audio-visual equipment and its maintenance Awareness or Experience using Active directory and Group Policy Awareness or Experience in supporting local area networks and wide area network administration

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

5 days per week,

Monday – Friday,

37.5 hours per week, [all details will be confirmed with the employer]

Evening and weekend working may be required in exceptional circumstances, and will be subject to prior arrangement.


£3.70 per hour / £138.75 per week

Benefits of the role:

Auto enrolment pension with Royal London

If successful on completing the apprenticeship and successful in application, then you’ll have the opportunity to gain a permanent post and the salary will increase to the appropriate pay rate for the role.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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