This opportunity is offered on a permanent basis and there are 30-40 roles available. The role itself will be managing a team of complaint handlers and ensuring targets are met and training is kept up-to-date. The ideal candidate will be a natural, open minded problem-solver, using common sense to resolve complex and challenging situations. Motivated by doing the right thing, you'll cut through confusion to give people the help they need in a clear and balanced way - all the time leading, motivating and inspiring your team to deliver an excellent service for our customers. Interviews start next week so apply today! SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.