2nd Line Engineer

Recruiter
Optivity
Location
Hertfordshire
Posted
06 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
2nd Line Engineer
Location: Pinewood Studios
Salary: £26,000 - £30,000K Per annum
Job Type: Permanent / Full Time - 8am to 6:30pm covering 40 hours a week, Monday to Friday.
What does this job involve?
Reporting to head of technical, the successful candidate will be responsible for supporting our varied clients with 2nd line support, both remotely and onsite.
Your role will require you to be flexible with start times from 8am to 6:30pm covering 40 hours a week, Monday to Friday.
The successful candidate must have own transport as you will be expected to travel between the 2 offices in Iver Heath/Watford and client sites.
Technical Skill Requirements
Essential
Windows 7/8/10
Windows Server 2016/2012/2008
Microsoft Office 365 & Cloud Solutions - Support & Migration
PC Builds and Hardware Setup
Setup and configure wireless solutions
Firewall setup, management & monitoring - Draytek, SonicWALL or Fortinet
Apple Mac OS Installation, Configuration and Troubleshooting
Minimum 2 years' experience
Network switches & VLAN configurations
CompTIA A+ and Microsoft Accreditations
Beneficial
Experience in managing projects from initial scope to sign off
SQL Experience with managing and maintaining
AWS or Azure experience
Experience in 4G Solutions
Palo Alto Firewalls
What do I need to be good at?
Excellent written and verbal communication skills.
Ability to prepare presentations and scope of works.
Skilled at time management and prioritising.
Minimum GCSE Grade of C in Maths and English.
Essential for this Role
Ability to provide excellent customer service.
First-class communications skills.
Ability to multi-task and work well under pressure.
Ability to make informed decisions, sometimes without guidance.
Personal Profile
Excellent organisational skills.
Good attention to detail.
Good desk-side manner.
Pro-active approach to work.
Professional outlook and presentation.
Strong customer service focus.
A strong team player keen to learn and contribute

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