Customer Support Engineer

Recruiter
Empiric
Location
Glasgow
Posted
24 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
**Please note that due to restrictions, candidates must hold EU/British citizenship** Empiric Solutions are working with a large client based in Glasgow. They are currently looking to recruit a Customer Support Engineer to come in and join their team! The successful candidate will have: Strong customer representative and customer service request experience Experience with Oracle or MYSQL Experience working with databases Strong communication and problem solving skills HND or Degree (or equivalent) in an appropriate IT subject Analytical thinking Responsibilities of the role: Receives and logs requests for support from help desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria. Following agreed procedures, investigates issues and other requests for support and determines appropriate actions to take. Uses application management software and tools to collect agreed performance statistics. Providing support by modifying system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, updating existing systems with new versions of application software Ensures all work is carried out and documented in accordance with required standards, methods and procedures. In accordance with agreed procedures, monitors application systems for which Ecebs is responsible by regular scrutiny of information from the applications software, systems software or service delivery staff. Notes problems and identifies performance trends. Referring to more senior colleagues where necessary, takes corrective action to improve performance and to avoid problems arising. Monitors progress of Service Requests for support to ensure users and other interested parties are kept informed in accordance with Service Level Agreements. Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements. If it sounds like this role could help further your career, apply today! Empiric Solutions is acting as an Employment Agency in relation to this vacancy.

Similar jobs

Similar jobs