Technical Claims Manager

KGJ Insurance Group
05 Mar 2019
31 Mar 2019
Contract Type
Full Time
Job Title: Technical Claims Manager

Department: Commercial and Personal Lines Claims Team

Purpose of Role:

* To provide a quality and effective service to customers making claims Claims settlement negotiation

* Ensure that claims progress is correctly reported and communicated Attend customers premises as required in conjunction with the loss adjuster

* Monitor the performance of Insurers

* Maintain a bespoke claims service for larger commercial customers

* Acquire new customers

* Retain and provide a service to existing customers

* Adhere to the principles/standards as set out in the Group Procedures Manual

* Key Customers: Commercial and Personal Lines Customers and Colleagues

Responsibilities and Objectives:

* Maintain a professional image of self and the Group to all customers and insurers

* Liaise and negotiate with an insurer/loss adjuster a fair settlement for the customer

* Keep the customer and/or the Account Executives informed of issues that may arise for identified customers

* Completion of tasks in a timely manner

* Identify and implement process improvements that will benefit the team and the Group

* Take control of technical claims issues with insurers and customer, liaising with Account Executives

* Provide technical advice and coaching to colleagues drawn from experiences of insurance, insurers and customers

* Keep abreast of developments in the industry regarding claims matters to improve customer service

* Continue to build own technical knowledge to achieve/maintain competence and maintain own training records

* Ensure that all compliance responsibilities are recorded and reported as required eg complaints

Additional Responsibilities: None

Knowledge and Skills:

The following are key skills required to carry out the day to day tasks for this role. Other skills will need to be called upon as and when required to ensure that tasks are completed.

* Customer Care skills

* Negotiation skills

* Planning and Organisational skills

* Insurance Technical Knowledge

* Market Awareness

* FCA Process Awareness

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