IT Field Engineer North London/Northern Home Counties

Recruiter
SCC
Location
Berkshire
Posted
03 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
We are SCC - Specialist Computer Centres , Europe's largest privately owned IT services company . We provide IT engineering support services to prestigious customers nationwide .
We are now looking for an experienced IT Break/Fix IT Field Support Engineer to cover our customer sites in the Greater North London/Home Counties region - ideally based in the Slough area .
The role will be working Monday to Thursday 11.00am to 9.00pm with 1 hours' lunch - 36 hours per week .
The role :
* To attend customer sites and provide support for IT hardware and software products ensuring that our service levels are maintained and customer satisfaction is surpassed.
* To diagnose and repair and/or replace pc's , laptops , printers , retail equipment and associated peripherals .
* Complete software incidents to customer/manufacturer procedures and specifications .
* To diagnose and resolve operating system, application and other software package problems using all available resources and technical knowledge .
* To travel to other locations and branches to visit users and carry out required work .
* Communicate with call administration and branch office throughout the day to effectively manage all call details and gain a full understanding of the customer service level agreement requirements .
* Provide updates to all customer systems in a timely and accurate manner .
* Carry out some rebuilds and basic configuration .
Skills and Experience:
* Experienced IT Support Engineer with hardware break fix and software /operating system desk side support experience .
* Experience in Microsoft Applications .
* Experience of pc , laptop , printer and peripheral repair .
* Experience working in a customer facing environment and a real commitment to exceed customer expectation .
* Excellent communication and interpersonal skills .
* Driving license
We offer an attractive starting salary plus van and other large company benefits .
Interested ?
Then click the response button now !
At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy

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