Customer Service Administrator

Location
Oldham
Salary
£18000 - £19000 per annum
Posted
25 Mar 2019
Closes
22 Apr 2019
Ref
00093713
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is recruiting for the role of Customer Service Administrator located in Oldham. This is an exciting opportunity for an enthusiastic individual to join a long established, family owned, gift importing business, with around 130 employees.

In the role of Customer Service Administrator you will be required to support the Customer Services Department in providing a high quality service to their customers professionally and within agreed or reasonable timescales by administering the customer information and providing all other administration services for the department.

You will be responsible for managing customer accounts, maintaining long term relationships and maximising the customer experience through processing and administration of sales orders and promoting additional products and services to suit the customer's needs.

You will have the ability to deal with customer complaints at a very high standard, ensuring that customer satisfaction is paramount.

You will be required to update and maintain customer accounts fully and accurately in accordance with company procedures.

Duties & Responsibilities:
- Actively listen and respond to all types of correspondence (Phone, email, fax) in a professional / confident manner identifying all customer requirements and resolving any issues at first point of customer contact.
- Sales order entry /Quotes / Stock level checks / Order amendment / Update of customer information / Order confirmations/ Booking in
- Providing accurate information regarding product specifications and use
- Processing of Credits & Returns
- Management of the Sales and Customer Service Mailbox's
- Arranging despatch of goods and managing delivery dates
- Handling customer specific enquiries & answering incoming calls when required
- Performing administrative functions such as photo quotes and catalogue requests
- Updating client accounts
- Ensure effective communication with your Manager and your team
- Assist the Customer Service Manager in the development of the wider business area
- Understand your customers' needs and maintain and exceed customer service standards

Skills & Experience:
- Be a bright, motivated, and professional person with a good sense of humour
- An excellent communicator with the ability to build rapport with colleagues and customers and demonstrate excellent inter-personal skills
- Able to remain calm under pressure and problem-solve accordingly
- High degree of personal integrity with a positive, can-do attitude
- Analytical and logical thinking and ability to interpret sales reports and figures
- Computer-literate - competent use of MS Office (Outlook, excel, word)
- High attention to detail

Package - £18,000+ depending on experience, 22 days holiday, pension, bonus, car parking, canteen.

Hours of work - 38.5 hrs per week 8:30 - 5:00pm Monday to Thursday, 8:30 - 4:45pm Friday

Interested? Please click "apply" to submit your CV!

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