Client Success Manager

Location
Macclesfield
Salary
£18000 - £23000 per annum
Posted
25 Mar 2019
Closes
22 Apr 2019
Ref
00093694
Contact
Recruitment Genius Ltd
Function
Marketing
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a growth marketing agency based in Macclesfield. Their focus is on the B2B and professional services sectors with a digital bias - although they are also pretty good at branding and traditional design! They are known for delivering great work across online and offline channels. They are HubSpot gold partners and they are dedicated to spreading the word of Inbound marketing to as many businesses as possible. Always looking to improve, you'll be joining a like minded team who are focused on building an agency that wins clients through reputation.

Is it a role for you?

Client Success Managers are the vital link between their team and their clients. You will be the primary business contact for multiple clients and will be responsible for client satisfaction. You will provide excellent customer service to accounts, as well as represent client needs and goals within the agency to ensure quality. In addition, you will be prepared to build relationships with clients to encourage new and repeat business.

You'll work closely with a Strategist, who will share the same client accounts. The Strategist will be there to give you a hand on the tough marketing questions and guide the client in what they're trying to achieve. But you'll be right there too, helping to shape the account, developing their tactics and approach and seeing your clients grow to astronomical new levels.

Responsibilities

- Responsible for all client communications on client deliverables and revenue
- Ensures quality standards and client expectations are met.
- Deals with client issues in an efficient manner.
- Works closely with the production team to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project.
- Ensures that all processes and procedures are completed, quality standards are met, and that pieces of work are profitable.
- Aware and in pursuit of opportunities for account growth and new business, involving the Strategist.
- Communicates the client's goals and represent the client's interests to the team.
- Works with marketing executives to deliver activity and KPI reports on a monthly basis.
- Responsible for picking up marketing activities on accounts as agreed with the Strategist.

Skills, competencies and experience

- Detail oriented
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and a team player
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Excellent command of the English language
- Excellent organisational skills
- Previous experience in a B2B agency is desirable
- Experience of working in a client service environment
- Previous experience of working in or with financial services is useful
- Experience of working with HubSpot would be a plus

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