Internal Technical Support

Priority Appointments
23 Mar 2019
31 Mar 2019
Contract Type
Full Time
Internal Technical Support, Based in Basingstoke, Permanent, Competitive salary, 40 hrs per week, 8.00am to 5.00pm and 21 days annual leave plus Christmas shutdown. Please note that due to the client's products, applicants must not be fitted with a pacemaker or similar device.

Working with the Technical Services Manager you will be responsible for determining the viability of customer’s requirements against appropriate technical applications and will provide an effective interface between the Engineering and Sales departments.

As the Internal Technical Support you will:

• Prioritise and perform technical assessments of customer’s provisional drawings, layouts and calculations
• Liaise with Engineers and Sales Team to enable the sales department to respond to requests for quotations from an international customer base
• Maintain and continuously improve the sales database
• Maintain product reference lists
• Produce and maintain standardised professional quotation templates
• Provide general product support to the sales team
• In addition there is an opportunity to be involved with technical marketing, such as photography and website maintenance. In time, there may also be some international travel to support the sales team.

To succeed as the Internal Technical Support you will have:

• Previous experience in a technical sales environment (desirable)
• A minimum of HNC (or equivalent) in physics or an engineering discipline (electronics/electrical is preferred)
• Experience with CAE software (highly desirable)
• A good general level of engineering, including power electronics, heat transfer and thermal management
• Competent Microsoft Office skills
• Self-motivation
• Excellent communication skills with customers and colleagues

Associated Benefits:

• Competitive salary
• 40 hrs per week (8.00am to 5.00pm), Monday – Friday. However, it is expected that the candidate will work as necessary to meet with the business requirements.
• 21 days annual leave, plus 4 days unconsolidated to cover Christmas shutdown
• Generous auto enrolment pension scheme
• Free on site parking


In the first instance please call us and chat to one of our friendly team about this role and other opportunities we may have available, or, if you can, call in and see us at our Basingstoke office.

Alternatively you can submit your CV. However, if you have not heard from a Consultant within 5 days, please assume that your application has been unsuccessful for this particular role.

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