Technical Support Advisor

Recruiter
CV Bay Ltd
Location
Reading
Posted
23 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
We are looking for a Technical Support Advisor to act as the first point of contact for customers and service providers, for an internet Solutions Company based in Reading.

PLEASE NOTE: This role will involve shifts of 4 days 7am-7pm, 4 days off, 4 nights 7pm – 7am, 4 off, and will involve weekends and bank holidays

Key responsibilities:

* Answering any customer issues via phone, email and internal ticketing systems.

* Acting as the point of calls and liaison between customers and the network team

* Generating problem reports in Bugzilla

* Providing top level service to customers

* Handling issues such as network cabling, racking and de-racking of servers, and rebooting servers and network devices

Key Skills Required:

* Helpdesk or Technical Support Experience

* Experience with Cabling and Network wiring

* Knowledge with Windows, Linux and Network Infrastructure (including HyperV, KVM)

* Understanding of DNS and Networking

* Excellent Communication skills both verbal and written

* Ability to learn and pick up new skills in a fast paced environment

This role would also be suitable for a Computer Science Graduate who has had a focus on Networking and Infrastructure support with great communication skills.

The company are a leading company offering customer’s solutions such as Web Hosting, Domain Name Registration and online marketing solutions. Based in Reading, offering attractive working hours, a generous holiday allowance, free parking, and healthcare scheme, cycle to work, childcare vouchers, pension, and vibrant social calendar.

For the right candidate they would be willing to pay up to £22,000.

Interested?

Please call Dan Stevenson on (phone number removed) or email your CV through

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