Branch Manager

Ultimate Banking
23 Mar 2019
31 Mar 2019
Contract Type
Full Time
Our client is a highly respected and successful financial services organisation who have an excellent opportunity for an experienced Branch Manager to join their team.

The role will be covering three branches; Kibworth, Kettering and Rothwell and you will be managing a small team of relief people who cover when there are absences within the branch. Whilst all three branches are operational, they aren’t open full time therefore there will be opportunities to do additional duties within their head office in Market Harborough.

Please note there will be Saturday working on a rotational basis for the role. This will be classed as Overtime.

As their Branch Manager, you will deliver exceptional customer service in line with defined standards, owning the customer experience within the Branch.

Main duties will include: -

* Maintain & share a high level of product & procedural expertise, communicating in a positive and enthusiastic manner.

* Maintain competency in till management.

* Develop a “Success through service” culture. Build a team which through training and performance management will deliver beyond our customers’ expectations.

* Undertake customer savings reviews and insurance sales.

* Encourage your teams to highlight & share successful approaches and ideas, sharing feedback from customers, understanding the customer demands and local market.

* Provide mentoring and support to ensure correct policies, processes and procedures are followed, and compliance is embedded within the Branch.

* Ensure smooth operation of allocated Branches, including but not limited to staffing requirements and audit controls.

* Encourage your teams, through the correct channels to challenge what they do and how they do it, developing a customer led experience along with improved efficiency.

* Communicate and implement marketing campaigns, supporting activities to enhance the Branch profile and the Society’s reputation within the local community.

* Set realistic and achievable objectives and develop individual staff training plans.

* Conduct regular one to one’s offering support and identifying areas for development and providing on-going training and feedback.

* Undertake half yearly and end of year reviews and provide records to HR as and when required.

* Feedback information from Management meetings to ensure staff are aware of key matters

* Take ownership for your own training and development requirements and proactively drive the process.

To be considered for the role you must have: -

* Supervisory experience of managing a team

* Customer service experience

* Financial Services experience

* Previous branch experience

Similar jobs

Similar jobs