Customer Support Analyst

IT Executive Group
23 Mar 2019
28 Mar 2019
Contract Type
Full Time
Customer/Software Support Analyst

This Customer Support role will be based in Northampton and Support Analysts need to ideally demonstrate good SQL experience.

I am looking for a Customer Support Analyst to be based in Northampton. The Customer support role will involve providing telephone and email support to customers including troubleshooting their problems. This support Analyst role will give the candidate an opportunity to grow into a technical support role within the Systems / Software Support/development team.

Customer Support Analysts will need a good understanding of 1st & 2nd line customer support, some application support, some SQL Server and knowledge of MS Windows & Office.

Duties include:
*Advising clients of the status of their queries
*Maintaining support logs.
*Escalating technical issues.
*Prioritization of queries.

This Customer Support role will suit someone who has a strong understanding in applications support / development including project work, technical specification, development, documentation and unit testing.

It is essential that all Support Analysts have first class communication skills - both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure.

For the successful candidate, we offer a competitive package along with excellent career opportunities.

IT Executive Group is acting as an Employment Agency in relation to this vacancy.

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