Customer Service Assistant

Southern Coop
23 Mar 2019
31 Mar 2019
Contract Type
Full Time
Our customers rely on our stores for everything from a pint of milk to tonight’s evening meal. The role of the store team is to make sure our customers receive a friendly and efficient service at all times.

We’re currently recruiting Customer Service Assistants to join our team. In this role no two days are the same, you could be advising a regular customer with their local shop, to helping a colleague display newly delivered stock, before jumping on to the till to make sure our customers don’t have to queue for too long.

Key Responsibilities;

Delivering the best service locally when operating a till
Merchandising stock onto the shelves to deliver the best availability locally
Rotating stock to ensure legal compliance, making the store a safe place to shop
Talking to our customers answering any questions or enquiries positively and enthusiastically
Actioning PI counts to deliver the best availability in store for our customers
Processing deliveries to ensure maximum product availability
General cleaning of the store to deliver a clean and safe environment for our customers to shop in
Ensure all activities undertaken are in compliance with policy and procedures
Ensuring a member of the Store Management team aware of any complaints or issues raised by Customers
Maintain a high standard of housekeeping within the Store ensuring that all working areas are kept clean and tidy for both customers and colleagues
Ensure that any equipment which is not in correct working order is reported to a member of the Store Management team
Participate in Store community activities as required

Key Experience, Knowledge and Skills;

Previous experience in retail would be an advantage, however not essential as full training is given
Courteous and helpful
Good communication skills and the desire to give our customers an enjoyable shopping experience
Able to comply with defined process and procedures
Genuine enthusiasm for customer service
Flexibility and positive attitude

This is a rewarding role where you’ll get the chance to make a difference in a local community. With excellent benefits, a competitive hourly rate and the chance to develop, a customer service position with Southern Co-op could be your first step to a long term career within the retail industry

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