Collections Team Manager
End Date 6 April 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £27,225 - £30,250 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities A great opportunity to join a fast moving environment where you can utilise your skills and knowledge to engage with internal stakeholders and third party suppliers in order to support the right outcome for our customers. Lex Autolease is the UK's largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses of all sizes. From sole traders to the largest multinationals, we provide cars, vans, mini-buses and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper by keeping businesses on the road. Lex Autolease, works with more than 118,000 customers, managing a fleet of over 370,000 vehicles. As a Collections Team Manager you can utilise your skills and knowledge to manage a team of Credit Controllers to improve the business debt position and achieve the right outcome for the our customers. In our fast moving environment you will utilise your skills and knowledge to engage with internal and externals stakeholders and third party suppliers. We are looking for a highly motivated individual who can promote an efficient and high quality customer service to the Credit Controllers and support the successful resolution and outcome of the businesses debt. The ideal candidate will be an effective leader and influencer with excellent judgement whilst projecting a positive reflection of the brand at all times. Our office hours are Monday to Friday 8:30 to 17:30 and we are open to discussions around flexible working within these times. In return, we'll offer you a competitive package which includes salary, bonus, and generous pension contribution and flex cash to spend on a host of benefits to suit your lifestyle. Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity. Please see our website for more details - www.lloydsbankinggroup.com/careers Please note if we receive a large volume of applications the advertising may close earlier, so don't delay in submitting your application Together we make it possible. Job Description Customer •Inspires, leads and coaches a team to focus on delivering a high level of customer experience by helping them to meet the needs of their customers through a range of products and services . Supports the team in actively identifying and responding to the full range of customer needs, committed to deepening customer relationships - Works collaboratively with Managers and peers to plan, manage and optimise team capacity, deployment and activities to meet customer demand - Supports Manager and peers, helping to embed change and best practices across the board Control environment - Ensures individual and team are compliant with all applicable policies, procedures and role competency requirements and deliver fair outcomes for our customers - Leads and empowers the team to undertake root cause analysis and comply with risk requirements within the Customer Treatment Standards to ensure a robust and consistent approach to make the right decisions and doing the right thing for our customers - Maintains own mandatory training, product knowledge testing and annual attestation requirements and ensure oversight of the team. Ensure line managed colleagues maintain the appropriate skills and competence to undertake their role and that I am a competent line manager People - Regularly assess, develop, recognise and optimise team performance through coaching and feedback, 121s and Balanced Scorecard reviews, to support and build colleagues' skills and capability - Act as a role model for the Group Values, Vision and Code of Responsibility, inspiring others to embrace our culture - Create an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. Ensure everyone values differences and treat both colleagues and customers as individuals - Create a culture where colleague morale and motivation is high throughout the team, making a difference together and delivering a consistent approach At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.