Field Service Engineer
Convergence Group has an exciting opportunity available for a Field Service Engineer to join our team based in Glasgow on a full time, permanent basis and in return you will receive a competitive salary of £25,000 - £35,000 per annum. At Convergence, our vision is clear: we want to change people’s digital experience in a connected world. We believe in Exceptional People, Superior Service and Commercial Innovation. We’ve created a driven, no-nonsense, agile culture that moves faster than you imagine. And every one of us stands for honesty, for hard work, and, well… for getting on with the job. So, when it comes to achieving our vision, we’re naturally hardwired to do it. Benefits of working for us: - Opportunity to earn up to 10% bonus pa - Private Medical Insurance - Life Assurance - Income Protection - Buy & Sell Holidays - Cycle to Work Scheme - Pension The Field Service Engineer role: Convergence Group (Incorporating Networks First) are uniquely positioned to assist customers in transforming the way they do business by providing customers with an end to end service across the entire technology stack and lifecycle of the network, ensuring the customer a single outcome by delivering information to their devices with guaranteed performance and availability levels. The Field Service Engineers role is a customer facing role and therefore has a great deal of influence on the customer experience. Key responsibilities of our Field Service Engineer: - The engineer is part of team of multi-skilled individuals will also interact with other teams such as the Customers, Vendors, Service Desk, NOC, Logistics and other internal departments as required - Key result areas will be related to successful completion of the key tasks of the role - Targets will be set and measured on a regular basis - Attend incidents and installations as assigned in a timely and efficient manner - Travel to customer premises across the UK and EU may be required at any time with short notice - Understand the need for prioritisation of incidents, and except that business drivers may need to be taken into account - Escalate incidents to the 2nd/3rd Line as appropriate - Maintain communication with all relevant teams during the life cycle of an incident - For managed services, co-ordinate with NOC to ensure configurations are correctly applied and service has been restored to users - For Maintenance customers, ensure site contact has tested functionality and has agreed functionality has been restored. What is needed become our Field Service Engineer? - Experience in dealing directly with customers in an on-site environment - Ability to troubleshoot network related faults and issues - Engineers may also need to work within other Service Delivery teams as required - CRB, SC and other clearances will be required due nature of supported contracts - Valid Passport and Driving License required - Flexibility as the role will demand changes to work patterns at short notice - CCNA/Entry level certification (or working towards) from one of the major vendors supported by Convergence Group or experience working with equipment from one or more of the major network vendors (Cisco, preferably) If you feel you are the right candidate for the role as our Field Service Engineer then please click ‘apply’ now! We’d love to hear from you!