Major Incident Manager

Recruiter
Understanding Recruitment
Location
Hatfield
Posted
22 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
Major Incident Manager

A new opportunity has arisen for a Major Incident Manager to join a fast-growing, hugely successful and innovative Tech Company in Hatfield, Hertfordshire - just North of London.

As the largest organisation in their field, this impressive company are seeking a Major Incident Manager to come on board and take responsibility for all technical incidents across the business, ensuring that they are resolved within a timely manner.

Major incident experience within a fast-paced, busy environment is vital for this role, with a proven track record of gathering the resources needed to quickly resolve the most critical IT issues.

***Please note - this role includes day & night shift patterns***

Further responsibilities for the Major Incident Manager:

* Act as the main issue escalation point

* Ensuring at all times that OLA's (Operational Level Agreements) are achieved

* Take full responsibility for restoring fast failing IT systems

* Maintain effective communication across the board in terms of technical team members and Senior Stakeholders

* Build a knowledge base and recovery plan to constantly drive forward improvement

* Work in a shift pattern to ensure that the IT systems are covered consistently

Key skills and experience required:

* Proven track record of Major Incident Management within a technical environment

* Excellent influencing skills with the ability to gather teams up quickly to get a resolution

* Technical knowledge key (i.e. networks, infrastructure, warehousing, Google Cloud Platform)

* Happy/flexible to work shift patterns including night shifts

* ITIL certification

* Excellent communication, interpersonal and influencing skills are a must!

**The role involves working days and nights shift pattern, so flexibility to do this is essential**

Salary: £50,000 - £55,000 + £5k shift allowance and benefits

Location: Hatfield, Hertfordshire

For further information and immediate consideration please apply now!

Understanding Recruitment is acting as an agency on behalf of this vacancy

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