Receptionist - Ripon

Grantley Hall
21 Mar 2019
24 Mar 2019
Contract Type
Full Time
Receptionist - Grantley Hall, Ripon

Gantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 18 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 219, we have an exciting opportunity for a number of Receptionist to ensure our guests receive a five star service.


31 days annual leave (including bank holidays) increasing with service,
Modern and spacious live in accommodation for eligible roles.
Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
Increased maternity and paternity leave with length of service.
We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
Pension - Eligible team members will benefit from a NEST pension scheme.
24/7 team assistant line.
Complimentary nutritious meal when on duty.
Team Member of the Month Awards.
Refer a Friend Award.
All team members will be issued with a bespoke Grantley Hall uniform


We are proud to be accredited by The Workplace Wellbeing Charter.

We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key responsibilities

To deal efficiently and professionally with all guests, their requests and queries.
To greet all guests (whether resident or non resident) welcome them to Grantley Hall and make them feel comfortable and looked after.
To ensure all guests register fully on arrival, giving all details required legally and by Grantley Hall standards.
To escort all guests to rooms explaining the location of all facilities within the hotel. Offer tea/coffee etc and check their meal requirements and times.
Ensure their luggage is properly labelled and taken to the rooms and their car is parked and the keys labelled and stored correctly.
To ensure the guest is registered correctly into the reservation system, including the address, correct postal code and room rate, especially if the room has been upgraded.
To liase with Housekeeping on the availability of ready room and of any room moves, additional arrivals or departures. Once confirmed, make any changes to the rooms in the reservations system.
To post any charges to room accounts throughout the guests’ stay using the correct Revenue Dockets and Departmental Codes.
To make any adjustments or corrections to folios with the agreement of the Duty Manager ensuring the correct documentation is filled in.
To manage group accounts, checking in guests as normal and ensuring charges get posted correctly to either the individual room accounts or the group account.
To prepare guests accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheque in line with Front Office Procedures. Ensure their luggage is taken care of along with their car.
To ensure all comments are passed on to the Duty Manager and with any complaints, ensure a manager speaks to the guests.
To prepare a copy of each bill for accounting purposes and for Front Office records attached to the Revenue Dockets.
To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly.
To deal with any ad-hoc charges, for example chance luncheon guests, ensuring the revenue is raised and paid for. To ensure that Purchase Orders are completed for any services bought in, for example flowers and taxis.
To post advance deposits when necessary in the reservations system.
To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed. To prepare a daily banking of payments for the Accounts department.
To prepare the Daily Stats from the VAT report, distribute to all departments and write them onto board.
To prepare the A&D list showing all arrivals, departures and stay-overs for the following day. This must include all significant information about the guests. The following days registration forms must be printed.
To deal with any reservation enquiries, quoting the correct rates and room types dependant upon availability, remembering to maximise the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned. To input all of the information in to Portfolio.
To maintain good working relationships with colleagues and all other departments.
To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
To attend training courses and meetings as required.
To ensure that the agreed standard of personal presentation is adhered to at all times.
To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities and to know the department’s fire standby and evacuation procedures.
To be flexible and extend job duties to carry out any reasonable tasks as requested.


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