Claims Handler - Home Claims

21 Mar 2019
31 Mar 2019
Contract Type
Full Time
Business LineClaims

Claims Handler – Home Claims

Full Time – Permanent

Location: Halifax - Dean Clough Mills

Salary Range – Competitive – based on experience

35 hours per week

At RSA, we pride ourselves in having over 300 years of experience providing our customers with unwavering professionalism and a range of insurance options to meet their needs.

That’s why we’re always looking for the most talented people to join us and ensure we continue to deliver the products and service our customers expect.

We are currently recruiting for Claims Handlers to join our established Home Claims team .This role involves handling standard cases using agreed claims processes to achieve settlement and business objectives.

Full training is provided and we welcome applications from those not only with experience in Home Claims/the insurance sector, but equally those looking to take their next step in their career.

You will spend the majority of your time managing customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, escalating nonstandard or complex cases, supporting more qualified colleagues and reviewing policy wordings.

You will be desk based dealing with customers and third parties on a one to one basis, although you will also work with other colleagues and be part of a team. You will have strong communication, negotiation and organisations skills.

Based in our office in Dean Clough Mills in Halifax centre, you work 35 hours per week on rota basis between the hours of 8am – 8pm Monday – Friday & 9am – 5pm on Saturdays.

Responsibilities of the role

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.

• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.

• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.

• Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers. Supporting more experienced colleagues in the handling of non-standard cases.

• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.

Key Skills & Knowledge required

• Customer service experience in ideally a financial services industry or other service industry e.g. retail.

• Have strong customer service skills both face to face and over the phone

• Confident communicating both verbally and written

• Able to multi task and priories your work whilst meeting business targets

• Confident working on a computer and working across a variety of in house systems (full training provided)

The Benefits & Office Info

• Comprehensive Induction programme & ongoing training and development

• Performance related bonus payments paid twice a year of up to 3.5% of your salary

• Employer Pension contribution up to 7.5 % with a further max match of 2.5%

• Life Assurance 10 times base salary

• Flexible benefits package to tailor your lifestyle and needs

• Employee Assistance Programme

• 25 days holiday

• Interest Free Season Ticket Travel Loan

• RSA product discount

• Unlimited Tea & Coffee!

The Halifax Office

The Halifax office is home to teams from Commercial Operations, Finance, Personal and Commercial Claims. Based in the Dean Clough complex, the office benefits from an onsite staff deli, as well as a variety of other businesses based within the complex. These include cafes, an award winning restaurant, art gallery, bars, gym and a hairdresser.

With parking options close by and the train station only 10 minutes’ walk away, the office is conveniently located only 5 minutes’ walk from the town centre.

The office has real people focus and encourages active participation in: Well-being activities, charity initiatives, volunteering and a busy social calendar including quizzes, Summer and Christmas parties and an annual Shining Stars staff recognition event.

About RSA

RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 100 countries, setting new standards in the industry.

Why are we telling you all this? Well, we’re an ambitious sort of company. And if you’re an ambitious sort of person – with the drive to improve us as you improve yourself – we’ll promise you all the resources and career opportunities you need

We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings

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