Credit Controller

iRecruit Partners Ltd
21 Mar 2019
31 Mar 2019
Contract Type
Full Time
iRecruit Partners is currently recruiting for a Credit Controller for a leading Financial Services Company based in central Slough.

Purpose of the role:

* To ensure the security and profitability of our client through efficient and effective credit control of a portfolio of clients

* To establish and maintain a professional and efficient relationship with their allocated portfolio of clients

* To provide excellent standards of customer service internally and externally

* To ensure that security is maintained at all times within the systems operated by the company

* Identifying and generating new business opportunities for the sales team to convert

Key Responsibilities and Accountabilities:

* Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.

* Provides a high level of service whilst maintaining security.

* Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.

* Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training

Key Skills:

* Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication

* Relationship building- establishes rapport - Establishes and maintains a professional + 'expert’ relationship with clients through efficient credit control. Understands and is interested in client’s business

* Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service

* Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person

* Understand needs - Sees things from client’s point of view; identifies clients’ needs and has a sympathetic approach

* Attention to detail

* Decision-making - Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.

* Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions

* Ability to say 'no’

* Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead

* Use, develop and sell their products and processes

* Manages risk - Knowledge of client’s business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud

* Numerate - Demonstrates an ability to work with numbers

* Financial understanding - General understanding of financial management/ audited accounts, manages risk

* IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office

Requirements of the role:

* Experience - Credit Control experience, office environment, customer service experience

* Skills - Good communication, excellent customer service, attention to detail, IT.

* Qualifications - N/A

Desirable for the role:

* Experience - Credit Control experience in a financial service environment

* Skills - Managing risk, sales.

* Qualifications - Basic IT, customer service/ administration NVQ.


Are you ready for your next ambitious challenge?

If so, we look forward to hearing from you

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