Mortgage Services Assistant

Hinckley & Rugby Building Society
21 Mar 2019
31 Mar 2019
Contract Type
Full Time
Due to ongoing growth ** an exciting opportunity has arisen at ** Hinckley & Rugby Building Society for a **2 Mortgage Services Assistants** to join our Mortgage department, based at our Head Office in Hinckley.

Hinckley & Rugby Building Society was formed in 1983 and has 8 branches throughout some of the towns and cities of the East and West Midlands. We are a successful financial institution providing a variety of mortgage and financial services. Based in a vibrant, open plan office, youll work alongside a great mix of highly experienced individuals, as well as team members who are learning the ropes, just like you. We believe that investing in our people and their future is key to our success. As such, youll receive a comprehensive induction process, extensive on-the-job training and ongoing support from management to ensure that you succeed in your role. This is an amazing opportunity to significantly increase your skill-set and build a career to be proud of with a successful building society.

This is a Full-time role based at Principal Office in Hinckley, with an annual salary between £15,648- £17,544 depending on experience.

Core full-time hours of work will be 35 hours and 25 minutes per week Monday to Friday. Saturdays are required as requested by management.

**Your Role: ** As a Mortgage Services Assistant your main responsibility will be to assist the mortgage department with day to day administration and other tasks relating to Mortgage applications and processing.

Your responsibilities will include but not be limited to:

* To follow the Society's customer service codes in order to provide excellent quality internal and external customer service at all times.
* Deal with enquiries on all aspects of mortgage applications, insurance and mortgage administration.
* Assisting in the general administration of mortgage accounts.
* Responding to internal and external correspondence, references and valuations within departmental service standards.
* Liaising with Solicitors to obtain compliance with our Mortgage Offer Conditions and current Lending Policy.
* The use of the Activate System to release funds and open new mortgage accounts.
* Chasing of Offers waiting Advance.
* Inbound and Outbound calls to enquiries from customers and Intermediaries.
* Assessing suitability of applications and compliance with current lending policy.
* Ensuring compliance with procedures to ensure the accuracy of all Mortgage offers produced.

Essential requirements to be considered for this position include:

* Works well as part of a team.
* Previous experience within a similar position.

* Great work ethic and flexibility.
* Great communication skills.
* Ability to work on own and manage own work.
* Excellent time management.
* Problem solving ability.
* Adaptable to change.
* Able to work well as part of team.
* Experience of working to pressurising deadlines.
* Willingness to learn.
* At a minimum, five GCSEs (or equivalent) at grade C or above, including Maths and English.
* The willingness to undergo a credit reference search and DBS check (our staff must have impeccable standards of personal finance) Desirable skills and experience.

* Experience within a Building Society or the Financial sector.
* CMAP qualification.

Benefits include:

* 23 days holiday plus statutory bank holidays.
* Private healthcare and health insurance.
* Contributory pension scheme.
* Life cover of 4 times your annual salary.
* Reward, recognition and incentives.
* Full training and the chance to gain industry recognised qualifications.
* Supportive and friendly culture with an open-door policy.
* Join an organisation that promotes from within.
* Opportunities to pursue different specialisms within the business.
* Great location within Hinckley, walking distance to Hinckley town centre. Newly renovated offices.

Please apply online to be considered

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