Admin / Planner
Job DescriptionWhat you will do The Installation Planning Team supports the branch Installation Teams to enable the completion of installation work in relation to security services. Our planners are the main interface between the customer and the engineer on daily activities & risk situations, and is the main control point for planning & scheduling of work. The planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service. How you will do it As an Installation Planner you will manage all inbound and outbound telephone activity, providing cover for all areas within the UK and utilise the bespoke computer system for planning & tracking purposes. You will maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work, including sub contract labour. You will ensure the material ordering in a timely manner for customer visits, liaising with third party providers to ensure lead times are understood and agreed with the customer. In order to carry out duties effectively our planners are excellent communicators and are required to maintain effective relationships with colleagues, engineers, field line managers, sub-contractors and operations/logistics teams as well as customers. What we look for To be successful as an installation planner you will have experience in customer service and excellent communication skills. You will be experienced in problem solving and conflict resolution and be confident at decision making. The successful candidate for this role will be able to work on their own initiative, take ownership of tasks and have a strong customer focus. While not essential it will be a distinct advantage to have diary planning or scheduling experience.