Service Delivery Manager

Bond Recruitment
20 Mar 2019
31 Mar 2019
Contract Type
Full Time
Job Title: Service Delivery Manager
Location: Hinckley
Salary: £51,000 - £53,000 pa

Job Type: Permanent - Full Time
Ref: 02134
Link to Advert

Service Delivery Manager - Hinckley - £51,000 - £53,000 pa
Do you have outsourced service providers experience
Do you line management experience
Do you have budgeting and cost analysis experience
If so we would love to hear from you today !

Bond Recruitment is currently recruiting for a Service Delivery Manager the company is a friendly yet professional company who are well respected with in the logistics sector.

The role and responsibilities:
To support the growth in the business, we are recruiting a Service Delivery Manager to manage the performance of outsourced service providers who will provide support with the collection of payments of Duties and Taxes from recipients within the United Kingdom.

Define service level agreements (SLA`s) and performance criteria (KPIs)
Manage the performance of the outsourcer and ensure adherence to KPIs through a legally binding contract with the outsourced service provider(s)
Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
Produce service performance reports to an agreed schedule or upon request
Attend and report on service review meetings covering performance, service improvements, quality and processes.
Build and maintain relationships within the outsourced companies
Management of the Deferment Account and Payment Escalation Team, ensuring they are supported and developed within their role

Additional Information
£51,000 - £53,000 pa

Personal specification:
Experience in managing outsourced service providers
Previous line manager experience
Budgeting and Cost Analysis skills
Advanced Excel skills
Excellent time management, decision making, and strong organisation skills
Project a positive and professional image and represent the company UK brand professionally at all times.
Regular international travel should be expected with this role

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