1st Line Support

Recruiter
Inspire Resourcing Ltd
Location
Chesterfield
Posted
20 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
1st Line Support Analyst

Inspire Resourcing are thrilled to be recruiting for a 1st Line Support analyst position within a Chesterfield-based IT company.

This is a rare opportunity for those who have a genuine desire for a career in IT.

Duties to include:

* handling incoming calls

* logging & tracking incidents internally

* raising tickets with external IT teams

* customer service

* general administration duties, filing, photocopying etc

* after training diagnosing faults and or resolving issues prior to escalating to 2nd line if possible

* opportunities to work directly alongside other department leads from operations, business analyst, testers and development allowing continual development of a successful candidate and progress within the business.

To apply for the role you must:

* have a genuine desire to work in IT with some basic knowledge of software and hardware

* have an excellent telephone manner with the ability to build rapport with customers

* be looking for a role with training and professional development

* have the ability to absorb lots of information and use this to support your development in the role

* be looking for a Permanent role

Chesterfield

Permanent

£16000 - £18000

Similar jobs

Similar jobs