Customer Services Adviser

Recruiter
Pertemps Chippenham
Location
Wiltshire
Posted
20 Mar 2019
Closes
31 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
PERTEMPS ARE LOOKING FOR A FULL-TIME TEMPORARY TO PERMANENT CUSTOMER SERVICES ADVISER. YOU WILL NEED EXPERIENCE FROM A OFFICE WORKING ENVIRONMENT!

Are you a experienced Customer Services Adviser/Administrator with an excellent telephone manner and enjoy talking to people on a daily basis.
We are looking for a experienced Temporary to Permanent Full-time Customer Administrator with excellent telephone manner from a Office Environment background.

YOU MUST HAVE YOUR OWN MODE OF TRANSPORT BECAUSE THERE ARE NO BUSES TO GET TO THE LOCATION AS ITS A RURAL SCENIC LOCATION.

Location: Kemble, Cirencester

Hours of work: 8.00am - 5.00pm Monday to Friday

Salary: £8.00 per hour - Temporary to Permanent ( £18,200K when permanent)

Duties for the role:
Responsibility for receiving site surveys and logging key information onto a database.
Interpret key information from survey papers and contact Local Authority Councils, Customers and Traffic depots to discuss next steps.

Liaise with Drawing dept. when drawings are required and complete paperwork and submit full proposal to Councils for permissions, within strict time-scales.
Take full control and responsibility for ensuring that permissions are granted in accordance with the Customers' needs and deadlines are met.
Maintain accurate records on database through the full process cycle and maintain regular contact with the customer and Traffic depots. Anticipate possible reasons for delays and work with all parties to overcome obstacles to deadlines. Alert line manager of possible issues before they occur, to minimise any impact to the customer.
Take ownership of all live surveys and ensure chase schedule is up to-date and all actions have been completed.Gain a thorough understanding of the working practices used by the Councils within sphere of control.

Key Skills/Attributes
Proven experience of working in a fast paced environment, Keen eye for detail, Ability to remain calm under pressure and keep control of numerous on-going surveys.
Good communication skills, both verbal and written, Proficient p.c. skills, including Word and Excel, Outlook.

If you have the proven experience and skills and you want a interesting role please send your CV to PERTEMPS CHIPPENHAM BRANCH ASAP OR CALL (phone number removed)

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