Customer Service Advisor

Recruiter
Cordant People
Location
Dunfermline
Posted
20 Mar 2019
Closes
27 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Cordant People are currently recruiting on behalf of one of the UK’s leading banks based in Dunfermline for customer service advisors specialising and offering support to victims of fraudulent activity on their accounts.

The job role:

* Responsible for answering incoming calls and responding to queries relating to customers bank accounts including change of details, setting up online banking, query on payments, change of details, restricted cards, request for paper statements, visa disputes, visa unblocks and fraud prevention calls.

* Building a trusting relationship with the customers who have been affected of fraudulent activity and sympathising with them throughout the process.

* To understand the requirements and needs of the customers and put actions in place to make the process as efficient and seamless as possible.

* Update all system databases with relevant information and actions taken.

* Please note this is not a sales or KPI driven role.

Skills and Experience required:

* Customer service experience is essential (please note you do not have to have contact centre experience).

* Must be PC literate.

* The ability to work well under pressure and multi task when required.

The working shifts are between Monday - Sunday between 8am - 8pm on a 3 week shift pattern (please note that you will have one weekend off in three).

This is a long term temporary contract with the view of being made permanent with the client and a fantastic opportunity for anyone who would like to progress a career within the financial industries.

If you are interested please send your CV in the first instance.

Please note that as this position is working within the financial services industry you will need to undergo and pass a full credit check.

All successful applicants will be contacted within 5 working days. Unfortunately, due to the high levels of response we will not be able to respond to everybody.

As an equal opportunities employer, Cordant People welcomes application from all sections of the community.

Cordant Group is an equal opportunities employer

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