Vendor Management Analyst

IT Talent Solutions
20 Mar 2019
31 Mar 2019
Contract Type
Full Time
Vendor Management Analyst required for my client based in Slough for a permanent role paying £25.5k

The hours are 9am - 5pm. There is free parking and they are a short walk from the station.

This role is the support role for the Vendor Managers who are the key liaison between the billing processor and my client. In order for this role to be successful it will require strong relationships with the Vendor Managers and the Global Billing processor support teams.

The role requires an understanding of all billing processors system requirements and is an integral part of the success of the Payment Operation team’s success and works cross-functionality with Billing, Project Management and IT / App Development.

Duties & Responsibilities
• Support, facilitate and coordinate with Vendor Managers globally to enable them to improve and develop the relationship with processors.
• Support and co-ordinate the annual SOC1 requirements for each of our Vendors, liaising with auditors in required documentation completion.
• Understand processor system functionality and capabilities and support Vendor Managers with internal ongoing education and consultation regarding the processor’s functionality
• Manage ongoing business requirements gathering information associated with business needs and requirements leading to identification and recommendation of necessary development to support the business needs
• Represent Payment Operations team on calls with Vendors to ensure seamless delivery of all projects where there is a vendor involvement.
• Represent Payment Operations team on incident calls with third party service provider ensuring timely system restoration from unexpected incidents

Knowledge, Skills & Abilities
• Effective listener and communicator with a variety of stakeholders holding different organizational roles to identify operational and application requirements
• High level of business and technical knowledge
• Ability to analyse data to identify a solution to a business issue
• Strong organizational and meeting documentation capabilities is essential
• Excellent written and oral communication skills and attention to detail are essential
• Knowledge of Project Management tools, tactics, and methodologies a plus
• Experience with MS Office tools XLS, Project, Access, PPT, and Visio required.
• Experience of relationship management and card processing schemes would be an advantage
• Willingness to travel as needed

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