3rd Line Support

concept resourcing
20 Mar 2019
30 Mar 2019
Contract Type
Full Time
3rd Line Infrastructure Engineer


£30,000 - £50,000

Permanent Role.

I'm looking for a 3rd line engineer that is highly proficient in technologies such as Exchange or Citrix for a major client based in Birmingham.

The role will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

Key Duties

* Provide a point of technical escalation and expertise - 3rdlevel

* Provide technical assistance to on-going projects when required.

* Assist in maintaining uptime of infrastructure and customer solutions

* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.

* There may be a requirement to provide support as part of the 24x7 out of hour's rota

* Available to provide remote or onsite service for implementations and migrations, both in and out of core hours.

Technical Requirements

* Excellent knowledge of Citrix and Microsoft technologies

* Specific knowledge of Microsoft Exchange, SQL, Active Directory, Azure, Office 365, Hyper-V, XenDesktop, XenApp, NetScaler, and current enterprise server hardware

* MCIT or MCP certification

* A current Citrix certification (highly desirable but not essential)

* Experience monitoring and troubleshooting performance issues

* A keen eye for documentation

* Well-developed people skills for customer liaison and problem handling

The client is looking to move ASAP on this role, if you are suitable and looking for a new opportunity. Apply now.

3rd Line Infrastructure Engineer


£30,000 - £50,000

Permanent Role.

Citrix- Xenapp - XenDesktop - XenServer - MSP - Manage Service Provider - Virtualisation - VMware – Hyper-V - NetScaler - 3rd line - Engineer - Support - Desktop - Hardware - Software

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