Experienced Deputy Manager required for The Grove Care Home in Waltham, Grimsby. Job Summary To support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and Homely environment for residents and their visitors. Key Responsibilities Responsible for monitoring standards of care delivered by qualified and unqualified care staff by observation and direct involvement, ensuring that all residents receive quality medical and personal care and that care plans are fully maintained. To support the Manager in the implementation of all policies, procedures and business objectives. To become knowledgeable and competent in managing the Home. Prepare the staff duty rota to ensure appropriate staffing levels at all times. Appraise staff. Instruction of all staff in safe systems of work, fire safety and evacuation procedures, and induction of new staff. Responsible for monitoring the state of wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met and written records are amended to reflect any variation. Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately. Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences. Liaise with the Home Manager on the marketing of the Home to existing and potential residents and relatives, health and social care professionals, developing links with other care providers to work together for the mutual benefit of those agencies and the Home. Practice safe systems of work across the range of tasks and in particular moving and handling of residents, by assessing risks and having due regard for personal safety and the safety of residents, visitors and staff. Understand personal responsibilities in relation to the Health and Safety at Work Act. Demonstrate a working knowledge of COSHH assessments. Act courteously toward residents and their visitors, respecting the dignity and individuality of each resident and ensure effective communication is maintained. Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly. Advise on the supply and quality of items used to carry out tasks, ensuring the timely and appropriate ordering of replacement goods. Attend all relevant staff meetings. Please note: This is not intended as an exhaustive description of duties and responsibilities and may be amended following consultation with the jobholder. Qualifications and Experience The candidate must hold an NVQ Level 3, or equivalent, in Health and Social Care. At least 2 years previous experience is required, as well as previous knowledge of the National Minimum Standards & CSA 2000. Person specification: Willingness to study for Registered Manager's Award. Ability to communicate effectively both verbally and in writing. Computer skills are also an advantage. Demonstrate the ability to lead staff and act responsibly in the absence of the manager. Effective interpersonal skills. Have a positive attitude to developing staff and enhancing care of the residents. Able to be adaptive and flexible to cover a range of responsibilities.