Service Delivery Manager
Keytree are recruiting for a Service Delivery Manager to join their growing team in Port Talbot. As part of the role of Service Delivery Manager you will be responsible for coordinating the delivery of services into key enterprise customers. You will play a vital role in creating long-term service- provider/customer relationships, acting as the bridge between the client and the operational delivery teams. The ideal candidate must have excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills Responsibilities include: Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Building service reports on SLA, KPI, financial performance for both external and internal stakeholders. Monitoring overall performance of services, particularly financial management. Working with the client and operations teams to identify and manage service improvement activities . Essential skills: Proven experience ideally within a Managed Services environment or within the IT industry. Knowledge of the following – Agile Development, DevOps, release management, service management solutions, ITIL. Excellent documentation skills and attention to detail. Ability to deliver technical presentations competently. Must be commercially aware, able to identify & effectively communicate commercial opportunities Able to produce and deliver relevant and effective training as needed. Able to understand and deliver services which are provided on a 24x7x365 basis. Must be able to work proactively and under pressure. Desirable skills: CITP, or CIM, or other professional body qualification This role is based in our Port Talbot office but will require travel to client sites so willingness and ability to travel is essential Company Information Keytree helps companies become leaner, faster and more agile with our award-winning team of SAP experts and beautifully designed applications. The way we work sets us apart. Our London-based, multi-disciplined teams are built on a foundation of communications and accountability. We are driven by innovation and a passion for design and great user experience. At Keytree we work with our clients to understand their business goals and solve their problems using our technological and industry expertise.