Sales Support / Administrator

Expiring today

22 Mar 2019
19 Apr 2019
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
ADVAM Sales support, including quotations for hardware and services, proposals, contract management and customer enquiries. Liaising with finance to ensure setup and invoicing established, assisting with CRM & Salesforce reporting. Other duties as directed.

Key responsibilities:

- Respond promptly to new customer sales enquiries
- Prepare and maintain appropriate documentation
- Prepare and manage customer/partner proposal's
- Prepare customer quotes
- Ensure service agreements are signed off for each new client, and agreed services are delivered
- After Sales follow up and billing checks
- Liaise with customers over the telephone and in person
- Work with the provisioning, support and network engineering teams to ensure merchant, hardware and network services are implemented
- Maintain high standards of verbal and written correspondence with customers
- Analyse job procedures and make recommendations on simplifying those procedures
- Demonstrate continuous effort to improve operations, work cooperatively and provide quality seamless customer service.
- Maintain CRM and Salesforce data


Required Knowledge, Skills and Abilities:

- Ability to communicate, set and manage expectations
- High level of business acumen
- Pro-active approach to job function
- Knowledge of Microsoft Office suite (Intermediate Excel and Word)
- Ability to provide very high quality customer service
- Experience in helpdesk support working for an IT/E-commerce company

Desired Experience/Knowledge

- Experience in Salesforce
- Experience in the payment gateway industry / financial services
- Experience in helpdesk ticketing systems such as Jira,
- Knowledge of PCI
- Knowledge of EMV

Some of the benefits include;
- Optional Healthcare cover
- Generous Pension Contributions
- 25 days holiday plus Bank Holidays
- Death in Service Benefit (up to 4 x annual salary)
- Free Parking
and more

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