Apprentice IT Technician in Gateshead NE8

QA Apprenticeships
20 Mar 2019
05 Apr 2019
Contract Type
Full Time

Employer description:

Cintra are amulti award-winning HR & Payroll serviceand havebeen makingtheir customers happy for over 35 years, so they are recognised withintheir industry as market leaders.

Their in-house HR and Payroll software and outsourced bureau service is currently used by over 750 happy customers, ranging from voluntary and public sector bodies, such as colleges and local authorities to private companies and major blue chip organisations.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job Summary:

The Apprentice IT Technician will be involved in installing and maintaining computer systems and networks aiming for the highest functionality. You will also support the IT Support teamto “train” users of the systems to make appropriate and safe usage of the IT infrastructure initially and ultimately become proficient enough to do this independently.

The Apprentice IT Technician willdevelop a thorough knowledge of computer software, hardware and a variety of internet applications, networks and operating systems whilst you study towards the level 3 Infrastructure Technician apprenticeship programme.

The apprentice will be supported by a mentor in the workplace.

Having great troubleshooting abilities and attention to detail are essential to build and maintain updated and efficient computer systems, as well as networks to optimize the role of technology on business sustainability.

Main Duties and Responsibilities:

Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimise performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organise and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders

Required Skills and Competencies:

A basic understanding of diagnostic and problem solving skills Communication ability Organisational and time-management skills An understanding of diverse computer systems and networks would be ideal Some knowledge of internet security and data privacy principles would be good

Desired qualification requirements:

Candidates should have a minimum 3 GCSE's at C or above, plus English and Maths at grade D or above.

Future prospects:

There is opportunity for the apprentice to become a permanent member of the team once they have successfully completed their apprenticeship programme.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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