Claims Team Leader

Agria Pet
19 Mar 2019
29 Mar 2019
Contract Type
Full Time
Claims Team Leader

Location: Aylesbury

Salary: Competitive

Hours of Work: 35 hours per week, rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday

About the Company:

Are you an enthusiastic and motivated individual looking to join a fast-paced award-winning Claims team? We have fantastic opportunity for an experienced Team Leader looking to further develop their experience and take on a new challenge.

Agria is one of the world’s leading animal insurers, specialising in small animal insurance. Founded in Sweden over 120 years ago, Agria came to the UK in 2009 and is now a prominent feature of the UK pet insurance industry. Our mission is to provide the best of care for pets and peace of mind for their owners.

Claims Team Leader Responsibilities:

Managing a claims team and ensuring the delivery of first-class pet insurance claims handling
Ensuring all claims assessment activities operate efficiently and effectively on a daily basis
Oversee claims quality checking, monitor calls and feedback to team members
Setting operational targets and plans, you’ll monitor individuals’ performance and give them everything they need to thrive
Working closely with other Claims Team Leaders, Claims Specialists, Claims Training Lead and the Claims Manager in delivering and maintaining company and departmental standards

Claims Team Leader Requirements:

Proven experience as a Team Leader, preferably gained within a Contact Centre or Shared Services environment
Competent in addressing unsatisfactory performance, absence management and behavioural issues
Will be target focused with a desire to succeed
Have proven experience in coaching, motivating and developing team members to achieve individual and team targets
Must be motivated to achieve positive results and meet team targets
Will be an articulate individual with excellent communication and relationship skills
Thrive on thinking out of the box to solve problems and deal with day to day issues

Claims Team Leader Benefits:

25 days paid holiday, plus Bank Holidays
Competitive Pension and Life Assurance Scheme
Discounted Gym Membership
Access to Perkbox’s online and high street discounts
Work Social Events

All successful applicants are subject to a background and criminal record check

If you feel that you meet the requirements for this Claim Team Leader role, then please apply today

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