Customer Software Support Executive

iRecruit Partners Ltd
19 Mar 2019
31 Mar 2019
Contract Type
Full Time
iRecruit Specialist are recruiting for a Customer Software Support Executive to join the team in Wokingham. You will be answering 1st line customer support telephone calls and emails, providing exceptional customer care.

Main responsibilities:

* Respond swiftly to inbound customer telephone calls, where the nature could be either technical or accountancy related ensuring customer support meet agreed SLA’s

* Respond to assigned support tickets via email and telephone

* Keep up to date with all product knowledge

* Assist existing and prospective customers with general sales enquiries, taking payments where necessary

* Enhance and maintain support materials as directed (FAQ’s, user guides and knowledge base)

* Ensure that you are sharing your knowledge and working collaboratively with colleagues to ensure the best customer experience possible is delivered.

* Identify areas we can improve on, whether customer facing or internal processes.

Key Skills:

* Confident, calm and concise telephone manner

* Clear communication both written and spoken

* Analytical and organised approach to problem solving

* Ability to interact positively with customers at all levels

* Works well under pressure

* Personal Responsibility and Achievement Orientation

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