IT Field Engineer

£27000 - £30000 per annum
20 Mar 2019
17 Apr 2019
Recruitment Genius Ltd
Contract Type
Full Time
Recognised as the longest established MSP and Microsoft Gold Partner in the area, this company offers a wealth of IT services such as - PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the South East. They also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

Excellent opportunity for you to join their support team and work in a varied and busy professional environment.

Established over 22 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require a field engineer to join their Support & Services team.

Your Role:
- Will be working alongside the team of currently 9 support staff and report directly to the Help Desk Manager.
- To be responsible for managing your own diary schedule, visiting a variety of customer premises for planned maintenance / business reviews, IT installations and onsite reactive support visits.
- Communicating with support and workshop ensuring expeditious collection / delivery of onsite work.
- Building Customer relationships; presenting technical solutions to customers, providing customer technical consultations, advice, reviews and technical documentation.

Required Skills:
- Strong communication skills & customer facing skills
- A positive, can-do attitude; friendly and approachable
- Knowledge of Windows OS, AD and Group Policy and 365 packages.
- Networking experience TCP/IP, DNS, DHCP
- Ability to think on your feet and solve complex issues with empathy
- Keen to learn
- Desire to gain further industry recognised qualifications
- Previous experience in similar role 2 years +
- Full clean UK driving licence

Preferred Additional Qualifications and skills (not Required):
- Structured networking installation experience
- Experience working for a Managed / Hosting Service Provider
- CompTIA A+ / N+
- MS Certification
- CCNA - or similar
- Customer service / Help-desk experience

Salary - £27 to 30k + PR bonus depending on skill-set and experience

Located 1 min from M11 J8
Company Vehicle supplied

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