IT Apprentice in Farnborough GU14
UKCloud are the service provider of choice for assured cloud services, providing flexible and tailored solutions for UK organisations.Over 150 employees Open plan laid back office
We want someone who is...Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Working as an IT Apprentice, you will join our NOC within our Customer Services team where you will provide technical support such as monitoring, health checks and problem determination. During your apprenticeship, you will have the opportunity to work with other teams.
Main responsibilitiesRespond efficiently and accurately to customer issues and activities Undertake work including the checklist activities, check and respond to relevant emails and tickets, track progress of calls and assist with general systems administration Communicate directly with customers (internal and external) to record, progress and resolve issues that they may be experiencing when using their services Collation of data and creation of reports to support the key functions of Availability, Capacity Planning, Release & Deployment, Security and Problem Management Accurately update tickets and respond correctly, ensuring that communication (verbal and written) is clear Assist in the creation and maintenance of technical or other ‘how-to’ information in the Customer Knowledge Centre and internal Support Wikis Learn and adhere to published processes, policies and procedures for the management of incidents, requests and changes Working closely with other teams in the business to learn the essentials of delivering high availability services and developing technical understanding of multi-tenancy and highly scalable solutions Be open and show enthusiasm to undertake other tasks and responsibilities as required for self-development and help to ensure the successful operation of the company where flexibility is paramount
Good IT skills and knowledge of Microsoft products (Microsoft Windows, Outlook, Excel, Word)
Attention to detail with a methodical approach; able to prioritise
Good communication skills (written and verbal)
Self-motivated to continually learn and improve
A strong interest in IT; able to evidence this interest outside of education
The candidate must have at least 5 GCSE's (C or above) including Maths and English with a keen interest in starting an IT career
Monday – Friday, 9am-5:30pm (37.5hrs per week)
£14,000 per annum
Benefits/Future ProspectsCanteen on site Free breakfast Friday Free Drinks Fridge Potential for full time role, team events
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.